Support

Contact us

The fastest way to reach us is by email. We're a small team and usually reply within one business day.

Email: support@pasthrough.com

You can also send feedback directly from the iOS app: open Settings → Send Feedback. Feedback sent from the app includes diagnostic information that helps us reproduce issues faster.

Common questions

How do I delete my account?

Open the iOS app, go to Settings → Account → Delete Account, and confirm. We hard-delete all of your data within 30 days. If you can't access the app, email support@pasthrough.com from the address on file and we'll process the deletion manually.

How do I reset my password?

On the sign-in screen, tap Forgot password. You'll get a reset link by email within a minute. If you signed in with Apple or Google, your password is managed by that provider — use the same button you used to sign up.

The Atlas AI planner is taking too long

Atlas streams a full itinerary from Anthropic Claude, which typically takes 30–60 seconds for a 7-day trip. If it's been more than 2 minutes, force-quit the app and try again. If the problem persists, email us with your destination and we'll investigate.

A pin on the map is in the wrong place

Tap the activity in the itinerary, then Edit, then re-pick the location from the search box. If you spot the same wrong pin consistently for a famous landmark, please let us know which one — we cache popular places and can fix it for everyone.

How do I share a trip with someone who isn't in the app?

Open the trip → tap the share icon → Invite Travel Partner. They'll get a pasthrough.com/invite/<code> link. Tapping it on iOS opens the app and pre-fills the join code; on web they can sign up first and then join.

How do I export my data?

Settings → Export Data exports your places as CSV, the full trip catalog as JSON, or your map as a GPX track. We never lock your data in.

How do I report a bug or request a feature?

Open Settings → Send Feedback in the app, or email support@pasthrough.com. Every message gets read.

Privacy and Terms

Read our Privacy Policy and Terms of Service.

About

Pasthrough is built by a solo developer. There's no support chatbot, no automated triage, no support tier. Just one human reading every message and trying to help.